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Proactive Support

Proactive Support is a service designed for users that already own infrastructure in AWS, 7O cloud, or some other location (on-premise, other data centers) and wish to delegate the infrastructure management to a partner.

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Amazon Advanced Consulting Partner
Proactive Support

What Are the Benefits of Proactive Support?

Proactive Support helps you outsource the management of your solution to a trusted partner.

Lower Risk of Disruption

Lower Risk of Disruption

By having the proper backup and recovery procedures and security controls, we minimize the risk of unexpected disruption.

Simplified Management

Simplified Management

We simplify cloud management with the use of various cloud management tools and infrastructure standardization.

Optimal Utilization

Optimal Utilization

We ensure optimal utilization of your cloud environment by following the industry’s best security, performance, and operations practices.

Cost Reduction

Cost Reduction

We reduce cloud operation and management costs with optimal resource utilization, cloud automation, and infrastructure standardization.

Proactive Support Service Workflow

We defined four simple steps that ensure the successful delivery of our service.

1. Analysis

1. Analysis

Proactive Support service onboarding starts with analysis. When assessing your AWS solution, we use standardized AWS Well-Architeced review. For other platforms, we use our assessment methodology based on our experience in various projects.

Based on the findings discovered in the analysis, we identify high-risk issues and propose solutions for solving them.

2. Definition

2. Definition

The second step is the definition of all important service parameters such as scope, reporting, communication channels, responsibilities, escalation and RACI matrix.

This step is important to clearly define the scope of work, the responsibilities between involved parties, and the parameters that will be included in the report we deliver at the end of each month.

3. Testing & Sign-Off

3. Testing & Sign-Off

The last step, before production, is to test the proper functioning of alarming and reporting tools. We need to ensure we have established an end-to-end view of the customer’s infrastructure.

By signing the documents, the customer acknowledges that the service is implemented, and we can go into the production phase.

4. Production

4. Production

When the service is in production, we do everything defined in the scope and take care of the environment.

At the end of each month, we deliver a monthly report specifying all the work done and an overview of all discovered problems, optimization and improvement options.

What are the Proactive Support Goals?

With Proactive Support service, we achieve important goals.

High Quality

High Quality

Our certified professionals ensure the highest quality of services.

Security

Security

We are monitoring the security of the cloud environment.

Efficiency

Efficiency

We ensure efficiency with proper resource utilization.

Standardization

Standardization

Common infrastructure is standardized.

SLA

SLA

We are securing that your service level agreement is being meet.

Cost Optimization

Cost Optimization

Costs are optimized with optimal resource utilization.

Backup and Recovery

Backup and Recovery

We establish efficient backup and recovery procedures.

Automation

Automation

The processes that are used often are automated.

Minimal Downtime

Minimal Downtime

We perform software and hardware updates with minimal interruption to the service.

Transparency

Transparency

We ensure total transparency with an end-to-end view into your cloud’s resources and costs.

Run your cloud environment by the industry’s best practices ensuring cost reduction, optimal utilization, and simplified management.

Why Should You Work With Us?

We are a team of IT experts focused on providing high-end IT services based on cloud technology. With the right amount of knowledge, experience, and quality, we continually deliver successful IT projects.

AWS Advanced Consulting Partner

AWS Advanced Consulting Partner

Heptabit is one of the four largest AWS partners in the CEE region. As a client, you receive the service according to AWS standards.

AWS DevOps Services Competency

AWS DevOps Services Competency

As a partner with AWS DevOps Services Competency, we are experts in designing, building and optimizing CI/CD workflows.

AWS Well-Architected Partner

AWS Well-Architected Partner

As an AWS Well-Architected validated partner, we are experts in designing, implementing, and improving AWS solutions.

Knowledge and Experience

Knowledge and Experience

We invest a lot of resources into education, certification, and internal knowledge sharing.

Technology Partner

Technology Partner

We act as your technology partner, helping you solve business and technical problems.

Flexibility

Flexibility

Our agile teams are ready to adapt to your unique requirements and various cooperation scenarios.

Talk to Expert

Are you interested in our Proactive Support services? Schedule a talk with one of our experts!

Schedule a talk

Or contact us via e-mail: info@heptabit.at

Talk to Expert

Schedule a talk with one of our cloud experts!




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