Proactive Support is a service designed for users that already own infrastructure in AWS, 7O cloud, or some other location (on-premise, other data centers) and wish to delegate the infrastructure management to a partner.
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Proactive Support helps you outsource the management of your solution to a trusted partner.
By having the proper backup and recovery procedures and security controls, we minimize the risk of unexpected disruption.
We simplify cloud management with the use of various cloud management tools and infrastructure standardization.
We ensure optimal utilization of your cloud environment by following the industry’s best security, performance, and operations practices.
We reduce cloud operation and management costs with optimal resource utilization, cloud automation, and infrastructure standardization.
We defined four simple steps that ensure the successful delivery of our service.
Proactive Support service onboarding starts with analysis. When assessing your AWS solution, we use standardized AWS Well-Architeced review. For other platforms, we use our assessment methodology based on our experience in various projects.
Based on the findings discovered in the analysis, we identify high-risk issues and propose solutions for solving them.
The second step is the definition of all important service parameters such as scope, reporting, communication channels, responsibilities, escalation and RACI matrix.
This step is important to clearly define the scope of work, the responsibilities between involved parties, and the parameters that will be included in the report we deliver at the end of each month.
The last step, before production, is to test the proper functioning of alarming and reporting tools. We need to ensure we have established an end-to-end view of the customer’s infrastructure.
By signing the documents, the customer acknowledges that the service is implemented, and we can go into the production phase.
When the service is in production, we do everything defined in the scope and take care of the environment.
At the end of each month, we deliver a monthly report specifying all the work done and an overview of all discovered problems, optimization and improvement options.
With Proactive Support service, we achieve important goals.
Our certified professionals ensure the highest quality of services.
We are monitoring the security of the cloud environment.
We ensure efficiency with proper resource utilization.
Common infrastructure is standardized.
We are securing that your service level agreement is being meet.
Costs are optimized with optimal resource utilization.
We establish efficient backup and recovery procedures.
The processes that are used often are automated.
We perform software and hardware updates with minimal interruption to the service.
We ensure total transparency with an end-to-end view into your cloud’s resources and costs.
Run your cloud environment by the industry’s best practices ensuring cost reduction, optimal utilization, and simplified management.
We are a team of IT experts focused on providing high-end IT services based on cloud technology. With the right amount of knowledge, experience, and quality, we continually deliver successful IT projects.
Heptabit is one of the four largest AWS partners in the CEE region. As a client, you receive the service according to rigorous AWS quality standards.
Our infrastructure and operations teams are composed of people with vast experience across many different industries and technologies.
Our certified AWS and VMware experts are here to deliver IT solutions based on the industry’s best practices.
We act as your technology partner, helping you solve real business problems and deliver concrete benefits.
Our services are compliant with industry-leading IT management and cloud/information security ISO standards.
Are you interested in our Proactive Support services? Schedule a talk with one of our experts!
Schedule a talkOr contact us via e-mail: info@heptabit.at
Schedule a talk with one of our cloud experts!
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