ISO/IEC 20000 is the international standard for IT Service Management (ITSM). It was published by ISO (the International Organization for Standardization) and IEC (International Electrotechnical Commission).
ISO 20000 is a standard applicable to any company size and any industry. It describes management processes designed to help companies deliver more effective IT services. The standard provides the methodology and the framework for ITSM management. By meeting the requirement of ISO 20000, companies use best practices for IT services delivery
ISO 20000 standard consist of seven parts, but ISO 20000-1 is the most important.
ISO 20000-1 is the formal specification for IT Service Management; it defines the requirements for delivering managed IT services of acceptable quality for the end customers.
It includes ten sections:
With the implementation of ISO 20000 - IT Service Management Standard, we increased the efficiency and effectiveness of our services. Our current and future customers can be sure that their needs will be met according to the industry's best practices.
We had a lot of fun at AWSome day in Belgrade last week; there were a lot of great talks and people from the community. The most interesting talk was about ser…Read more
This year's Meeting G2 was held in Congress Center in Zagreb Forum from 4th to 6th of November. Conference was visited by more than 750 guests, including more …Read more
Schedule a talk with one of our cloud experts!
Your message has been sent. We will contact you as soon as possible!
Something is wrong. Your message is not sent. Please contact us directly on our info e-mail: email@example.com.